pkdb's Privacy Policy

1. Data Collection — What Information We Collect

pkdb collects certain specific information to provide you with a safe and well-organised experience. This information falls into two categories:

1.1 Information You Provide Directly

When you create an account, make a deposit, or contact our support team, you provide us with certain information yourself. This includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• A copy of your national identity card or other documents for identity verification
• Contact information provided through live chat and email

1.2 Automatically Collected Information

When you visit the pkdb platform, our system automatically records certain technical information. This includes:

• IP address and device identification information
• Browser type, operating system, and language settings
• Website entry and exit times, and pages visited
• Gaming activity and betting history
• Information collected through cookies and similar tracking technologies

2. Purpose of Data Use

pkdb uses your information only for specific and legitimate purposes. We never sell your information to third parties without your consent.

3. Data Sharing and Disclosure

pkdb strictly protects user privacy. We share information with third parties only in the limited circumstances below:

3.1 Payment Processors

Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to securely process your transactions. These organisations follow their own privacy policies and are committed to protecting your information.

3.2 Legal Obligations

We may be required to disclose your information in response to applicable laws in Bangladesh or valid requests from regulatory authorities. This includes:

• Court orders or requests from law enforcement agencies
• Requirements to cooperate in financial crime investigations
• The need to comply with anti-money laundering laws

3.3 Technology Service Providers

We work with certain trusted technology partners to operate the platform — such as server hosting, anti-fraud systems, and data analytics. These partners are contractually bound to keep your information confidential and may only use it in accordance with pkdb's instructions.

Note: pkdb never sells or rents your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

The pkdb website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Cookies We Use

• Essential Cookies: Necessary for maintaining login sessions, security verification, and payment processing.
• Functional Cookies: Used to remember your preferred language, display settings, and gaming preferences.
• Analytics Cookies: Used to understand which pages are most visited and to help improve the site.

4.2 Cookie Controls

You can delete cookies or stop accepting new ones at any time by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

5. Data Protection and Security

pkdb applies industry-standard security measures to protect your information. The key components of our security framework are outlined below:

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption, preventing third-party access.
• Secure Payment Processing: All financial transactions are processed through encrypted channels, and full card or account numbers are not stored.
• Two-Factor Authentication: Two-factor authentication is available for additional security when accessing your account.
• Regular Security Audits: Our systems are regularly tested by cybersecurity experts.
• Staff Training: Our team members are regularly trained on data protection and privacy policy.

While we take every possible precaution, no method on the internet is 100% secure. If you notice any security concerns, please notify us immediately at [email protected].

6. Data Retention Period

pkdb retains your information only for as long as necessary. The specific period is determined based on the type of information and legal requirements.

• Account Information: Retained while the account is active and for a set period after account closure to meet legal requirements.
• Financial Transaction Records: Retained long-term for financial reporting and audit purposes.
• Identity Verification Documents: Retained in accordance with applicable regulatory guidelines.
• Communication Records: Retained for a set period for customer service improvement and dispute resolution.

After the set period has ended, your information is securely deleted or anonymised.

7. Your Rights and Choices

You have certain important rights over your own information. pkdb respects these rights and supports their exercise.

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request that incorrect or outdated information in your account be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
• Right to Opt Out of Promotional Communications: You can opt out of marketing emails or notifications at any time.
• Right to Object to Processing: In certain cases you have the right to object to how your information is being used.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe.

8. Protection of Minors

pkdb provides services only to those aged 21 and above. Our platform does not knowingly collect any information from minors.

We verify age during the account registration process, and if a user provides a false age, that account is closed and all collected information is deleted.

If you suspect that a minor is using our platform, please notify us immediately at [email protected].

9. International Data Transfers

In some cases your information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that:

• Data transfers follow internationally recognised security standards.
• Adequate data protection measures are in place in the recipient country or organisation.
• The necessary contractual safeguards for data transfer are in place.

10. Policy Changes and Updates

pkdb may update this privacy policy from time to time. When changes are made:

• The "Effective Date" at the top of the page will be updated.
• For significant changes, you will be notified by email or through a notice on the platform.
• Continued use of the platform after an update means you accept the new policy.

It is recommended that you review this page regularly so you stay up to date with the latest policy.